Order online or Call:
0844 448 0123
International: +44 20 8397 8995
Express Worldwide Delivery
"Stunning dress - even nicer than it looks in the photos! The material is gorgeous and such good quality. 5 stars!"
"I just received my dress and everything about it is beautiful... beautifully packaged, elegant (yet comfortable) fabric, great cut, and it fits perfectly."
"Very quick delivery and the packaging was lovely. The picture on the website doesn't do the dress justice, it is stunning - I can't wait to wear it!"
We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
If you wish to receive a refund, please return your purchase in its original condition: unworn, tag attached and folded carefully inside the tissue paper and packaging it arrived in.
Please enclose a completed Returns Information Form, which can be found on the back of your invoice.
We will refund you any money you have paid for that item (excluding postage) by your original payment method.
Where the returns period has expired, we will be happy to offer an exchange within 28 days up to the value of your purchase.
North America, Canada, Australia, NZ & Worldwide customers
Please send your goods for return or exchange to the following address:
Please retain proof of postage. All items are the customer's responsibility until received by Tiffany Rose.
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within 14 days of the day after receipt of the order.
If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number:
...and we will then arrange for you to be refunded accordingly.
Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
Where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.
Where you are returning your entire order, we will refund the Standard Delivery charge incurred.
Where we collect an item from you, we reserve the right to recover the costs of collection from you.
We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our Returns Policy above.