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Tiffany Rose
Designed & Made In Britain
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Tiffany Rose garments are proudly Designed and Made in Britain
FREE UK Shipping & Returns
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Queen's Award
For Enterprise International Trade »
Tiffany Rose is honoured to have received The Queen's Award for Enterprise

Delivery | Returns


Returns

Returns & Exchange Information

We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

If you wish to receive a refund, please return your purchase in its original condition: unworn, tag attached and folded carefully inside the tissue paper and packaging it arrived in.

Please enclose a completed Returns Information Form, which can be found on the back of your invoice.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.

UK customers

  • Free Returns: Please use the Free UK Returns label provided with your order for our FREE UK Returns service.
  • Exchanges: Please return your item within 30 days of receipt.
  • Refunds: Please return your item within 30 days of receipt.

EU customers

  • Free Returns: We offer a Free Returns service via DHL, please ask for details.
  • Exchanges: Please return your item within 30 days of receipt.
  • Refunds: Please return your item within 30 days of receipt.

North America, Canada, Australia, NZ & Worldwide customers

Express Returns Service (Optional) - For ultimate convenience, book our Express Returns service within 21 days of receipt and DHL International will collect your items for exchange or refund from your chosen address on a day/timeslot of YOUR choosing. We will receive your items within a just a few days and process your exchange / refund immediately. Once your item has been collected:

  • We will receive your items back within 2-3 days;
  • We will contact you to confirm receipt and that your refund or exchange has been processed;
  • For any items to be exchanged, the normal delivery charge will apply.
Instead of a collection fee, there will be a small returns fee of $10 per item returned for this optional express service. For example, if you return two items, this will incur a charge of $20. The return fee will be deducted from your refund, which will be processed immediately on receipt of your parcel. You can of course return items to us using any other method of your choosing to the usual address below.
  • Exchanges: Please return your item within 30 days of receipt.
  • Refunds: Please return your item within 30 days of receipt.
  • Customs Paperwork: Please ensure the parcel and customs paperwork are both clearly marked 'RETURNED GOODS'.

Please send your goods for return or exchange to the following address:

CUSTOMER RETURNS
Tiffany Rose
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
United Kingdom

Please retain proof of postage. All items are the customer's responsibility until received by Tiffany Rose.



Unwanted Products - European Distance Selling Regulations (DSRs)

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within 14 days of the day after receipt of the order.

If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number:

  • by email at sales@tiffanyrose.com; or
  • by telephone on 0844 448 0123; or
  • by post to our Returns address (Tiffany Rose Returns, Typhoon Building, Oakcroft Road, Chessington, SURREY, KT9 1RH)

...and we will then arrange for you to be refunded accordingly.

Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:

Where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.

Where you are returning your entire order, we will refund the Standard Delivery charge incurred.

Where we collect an item from you, we reserve the right to recover the costs of collection from you.

We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our Returns Policy above.

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