Returns
Returns & Exchange Information
We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
If you wish to return goods to us, please send back your purchase in its original condition: unworn/undamaged/unwashed with all original tags still attached.
Please enclose a completed Returns Information Form, which can be found on the back of your invoice.
We will refund you any money you have paid for that item (excluding postage) by your original payment method.
Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.
Certain products and services are excluded from this returns policy, including products that are made bespoke to your order. These items cannot be returned for a refund unless faulty. You will be notified if products you are ordering are excluded from our Returns Policy before your order is accepted by us.- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 14 days of receipt.
Please send your goods for return or exchange to the following address:
CUSTOMER RETURNS
Tiffany Rose
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
United Kingdom
Please retain proof of postage. All items are the customer's responsibility until received by Tiffany Rose.
