Help
Shopping online at Tiffany Rose is safe because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your details.
After you click on the "Proceed to Checkout" button, secure pages are indicated by:
- the web address changing from "http://" to "https://"; and
- a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.
Generally you are advised to choose your pre-pregnancy size when selecting Tiffany Rose maternity sizes.
However, for silk and chiffon special occasion wear, the most important fit is your bra size.
Please click here for more information on sizing.
If you have any queries or concerns, please email us or telephone customer services on 0844 448 0123 where we would be delighted to help.
There are currently three ways to pay for your order - by credit card, cheque and by gift voucher.
For any queries, please contact us at: sales@tiffanyrose.com
We offer Standard and Express delivery services to all Worldwide destinations:
UK (including Northern Ireland)
- Standard Shipping - £5.00
Your order will be despatched via either Royal Mail Recorded Delivery or Secure Courier and delivered within 2-3 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Express Shipping (Next Working Day) - £9.00
Your order will be despatched via either Royal Mail Special Delivery or Securer Courier and delivered the following working day.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Express Shipping (Saturday Delivery) - £12.00
Your order will be despatched via either Royal Mail Special Delivery or Securer Courier and delivered on Saturday.
Please place your order by 2.30pm on Friday to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Standard Shipping - £5.00
Your order will be despatched via either Royal Mail International Signed For or Secure Courier and delivered within 2-3 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Express Shipping - £15.00
Your order will be despatched via Express International Courier and delivered within 1-2 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate.
- Standard Shipping - £5.00
Your order will be despatched via either Royal Mail International Signed For or Secure Courier and delivered within 5-7 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Express Shipping - £15.00
Your order will be despatched via Express International Courier and delivered within 1-3 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate.
- Standard Shipping - £10.00
Your order will be despatched via either Royal Mail International Signed For or Secure Courier and delivered within 5-7 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Express Shipping - £25.00
Your order will be despatched via Express International Courier and delivered within 2-3 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate.
- Standard Shipping - £10.00
Your order will be despatched via either Royal Mail International Signed For or Secure Courier and delivered within 5-7 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Express Shipping - £25.00
Your order will be despatched via Express International Courier and delivered within 3-4 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate.
- Standard Shipping - £20.00
Your order will be despatched via either Royal Mail International Signed For or Secure Courier and delivered within 7-10 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Express Shipping - £40.00
Your order will be despatched via Express International Courier and delivered within 2-4 working days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
- Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank's exchange rate.
- Please Note that local Import Duty and/or Sales Tax may be payable on receipt. Please refer to your local customs office for more information.
Returns & Exchange Information
We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to
return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory
rights.
If you wish to receive a refund, please return your purchase in its original condition: unworn, tag attached and folded
carefully inside the tissue paper and packaging it arrived in.
Please enclosed the completed Returns Information Form, which can be found on the reverse of your invoice.
We will refund you any money you have paid for that item (excluding postage) by your original payment method.
Where the returns period has expired, we will be happy to offer an exchange within 28 days up to the value of your purchase.
Please retain proof of postage - and we recommend appropriate insurance cover - as we cannot accept responsibility for any
items sent by customers that are lost in transit.
UK customers
- Please return your item within 14 days of receipt.
- We offer a free delivery service for your first exchange (UK based customers only), all you pay is the return postage cost to return your items back to us.
EU customers
- Please return your item within 14 days of receipt.
North America, Canada, Australia, NZ & Worldwide customers
- Please return your item within 21 days of receipt.
- For non-EU customers, please ensure the parcel and customs paperwork is clearly marked 'Returning for Refund', or 'Returning for Exchange', to avoid any delays and costs in processing your refund/exchange.
Please send your goods for return or exchange to the following address:
Tiffany Rose
1 Sundial Court
Barnsbury Lane
Surbiton
SURREY
KT5 9RN
United Kingdom
Tel: 0844 448 0123
International: +44 20 8330 0811
All items are the customer's responsibility until received by Tiffany Rose.
Unwanted Products - European Distance Selling Regulations (DSRs)
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.
If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number:
- by email at sales@tiffanyrose.com; or
- by telephone on 0844 448 0123; or
- by post to our Head Office address (Tiffany Rose Ltd, 1 Sundial Court, Barnsbury Lane, Surbiton, KT5 9RN)
...and we will then arrange for you to be refunded accordingly.
Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
Where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.
Where you are returning your entire order, we will refund the Standard Delivery charge incurred.
Where we collect an item from you, we reserve the right to recover the costs of collection from you.
We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our Returns Policy above.
FACEBOOK
GOOGLE+
TWITTER
PINTEREST
What You Say
"Everyone I meet says it's beautiful and asks where I got it - I've been told more than once that it's the nicest maternity dress they've ever seen!"
Julia Kelly
"I wore your Grace Dress to Gordon Ramsay's Restaurant and several people came up to me to pay compliments. I felt a million dollars, thank you!"
D. Moore