Shop Non-Maternity at Alie Street arrow

Your Shopping Bag:

View Shopping Bag

Shopping Bag

Your shopping bag is empty

View bag & checkout

Tiffany Rose
Find the One - 15% off Select Tiffany Rose Classics - Shop Now

Delivery | Returns


Returns

Returns & Exchange Information

We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

If you wish to receive a refund, please return your purchase in its original condition: unworn, tag attached and folded carefully inside the tissue paper and packaging it arrived in.

Please enclose a completed Returns Information Form, which can be found on the back of your invoice.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.

North America, Canada, Australia, NZ & Worldwide customers

  • Exchanges: Please return your item within 30 days of receipt.
  • Refunds: Please return your item within 14 days of receipt.
  • Customs Paperwork: Please ensure the parcel and customs paperwork are both clearly marked 'RETURNED GOODS'.

  • Express Returns Service (Optional) - For ultimate convenience, book our Express Returns service and DHL International will collect your items for exchange or refund from your chosen address on a day/timeslot of YOUR choosing. We will receive your items within a just a few days and process your exchange / refund immediately. Once your item has been collected:
    • We will receive your items back within 2-3 days;
    • We will contact you to confirm receipt and that your Exchange or Refund has been processed;
    • For any items to be exchanged, the normal delivery charge will apply.
    Instead of a collection fee, there will be a small returns fee of $10 per item returned for this optional express service. For example, if you return two items, this will incur a charge of $20. The return fee will be deducted from your refund, which will be processed immediately on receipt of your parcel. You can of course return items to us using any other method of your choosing to the usual address below.

Please send your goods for return or exchange to the following address:

CUSTOMER RETURNS
Tiffany Rose
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
United Kingdom

Please retain proof of postage. All items are the customer's responsibility until received by Tiffany Rose.


4.84 Average

2744 Reviews

Hannah Lyster

Emailed about size and had a lovely lady email back with lots of help. Fabric beautiful and although expensive the dress was perfect for breastfeeding in. As it was a warm day we spent quite a lot of time outside so was perfect for discreet feeding

Posted 1 day ago

Lynsey Attwood

The dress was lovely, I had so many compliments at the wedding I wore it at. The only improvement would be to make returns postage free of charge, I had to pay nearly £12 to return some items that didn't fit when I was looking for the dress which felt very expensive

Posted 1 day ago

Christina Heyken

The dress looks really beautiful! Quick delivery and good service - thank you very much.

Posted 4 days ago

Malin Kjellstenius

Fast and professional service.

Posted 4 days ago

Christian Rau

Ich hatte mich von Beginn an in das Kleid Lucia verliebt und nach einigem Zögern auch bestellt. Und ich war und bin weiterhin begeistert. Es kam innerhalb weniger Tage bei mir an und entsprach genau dem Bild. Unschlagbarer Preis für wirklich gute Qualität. Ich habe sehr viel Lob für das Kleid bekommen. Einziger Minuspunkt: ich schwankte zwischen zwei Größen, habe die Größere gewählt (in weiser Voraussicht) und selbst die war recht "enganliegend" im Brustbereich. Daher mein Tipp: großzügig rechnen bei der Bestellung der Größe. Danke, Tiffany Rose :)

Posted 6 days ago

Laura Downes

Lovely dress with a nice swish and good length. Disappointed to see some pilling after the first wear (prior to going to be dry cleaned) as otherwise this would be perfect.

Posted 1 week ago

Raquel Dias

I bought my wedding dress on Tiffany Rose and I definitely recommend it. Being a normal size 10 I bought a 8-10 and it fits well. Quality of the fabric is high and the price is alright! Giving the option of exchanging the dress is also a bonus, buying a wedding dress can become a nightmare if we are not able to check the size as it should be...

Posted 1 week ago

Raquel Dias

Dress is gorgeous... much more pretty live than in pictures :) fabric is great, best value between quality and price as well. The option of being possible to exchange if it wasn't what I wanted was what made me buy the dress and it was the best thing I've done! The dress fits well and everyone loved my wedding dress! :) I'm normally a 10 and bought a 8-10, fits well being 6 months pregnant! Definitely recommend Tiffany Rose.

Posted 1 week ago

BOUTRASSI Rahima

J'ai reçu mon colis très rapidement et j'habite en France. La robe était très bien emballée et correspond parfaitement à la photo !

Posted 1 week ago

Katy Shuttleworth

Beautifully made and lovely packaging

Posted 1 week ago

Louisa Laleye

Very happy with my dress for my sisters wedding. Superb quality and well designed. Quick professional service and came in a lovely box.

Posted 1 week ago

Kate Murdoch

Everything about working with Tiffany Rose was a dream. They have super pretty dresses and their service was spot on. I am from Australia and had live chat with the team about my size, ordered them and there and my dress arrived on my doorstep within the week. And it fitted perfectly. Very happy customer and sure I will be back again. Thank you for making the experience so pleasant x

Posted 2 weeks ago

Maria Lebed

I've found your website five days before my wedding, ordered a wedding dress and it was perfect and saved my wedding! It was three years ago. Now I am pregnant again and have ordered three dresses and they are absolutely gorgeous! Delivery was very quickly, dresses came even earlier than I expected. Thank you!

Posted 2 weeks ago

Hannah Lormor

I love this dress. Bought for a run of weddings, I've worn it to each one and had so many compliments. Looks really good and is so comfy.

Posted 2 weeks ago

Lindsay McLean

Delivery was super quick and as I was able to order a number of dresses returns was easy too.

Posted 2 weeks ago

Carmen Camacho

They have been absolutely brilliant. Having a very delicate pregnancy, I found out that I wasn't able to attend a family wedding I was originally planning to go to. Not only the customer service team helped me out with the order originally - I had a question about sizing-, but also, they offered a return even though I bought the dress long before finding out I had to rest and couldn't fly to the wedding. They've been very patient, very sensitive and overall a fantastic company to deal with. I'll recommend to all my friends and family! Thank you Samantha and Anne-Sophie for helping me out!

Posted 2 weeks ago

Marie-Cécile RICHARD

I really loved the colour, and the shapes

Posted 2 weeks ago

Viktoriya Barkhoff

Got navy striped dress. Colour and fabric make it stylish and practical. Very happy with it.

Posted 2 weeks ago

Laura Turk

Beautiful dress! Fitted perfectly with room for the bump to grow and stretch. I bought this dress for a wedding abroad and was worried about feeling frumpy and enormous but in fact I got compliments all day about it. A very happy customer!

Posted 2 weeks ago

Anna Kirby

beautiful dress, made me feel pretty despite my 'new baby' body and even led to compliments from strangers!

Posted 2 weeks ago

Michelle Tree

I absolutely loved my wedding dress! It exceeded my expectations, it was gorgeous design and high quality!I received it within 3 days (in Aus) it was packaged safely and in a lovely box. It was a perfect size ( I chose pre pregnancy size) with room in the belly to spare for growth ( I received dress 1 month before wedding. Thank you!!

Posted 2 weeks ago

more reviews
follow us...
Sign up to our newsletter for our latest news
Contact   |    Help   |    Reviews   |    Blog
follow us...